Ticket Properties are explained below. Super Admins can customize and configure these properties under Settings.

STATUS

• Status displays the ticket state. The default Status options are Open, Closed, and Pending.

CATEGORY

• Category lets you classify tickets by type.

PRIORITY

• Priority indicates the ticket urgency between Low, Medium, High, or Critical.

CHANNEL

• The channel displays the ticket source. For instance, if it was created in the App, via Email, or through the Extension.

LOCATION

• Location lets you assign tickets to a specific room or place, such as a classroom or cubicle.

BUILDING Building lets you organize Locations into groups. ASSIGNED TO

• Assigned 'To' shows if an Agent has been assigned to the ticket. By default, new tickets are Unassigned. You can streamline ticket assignments under Rules in the Settings menu.