Settings
- Creating a Tenant Database What is a Tenant Database? A tenant database is when a single instance, or a few instances, of a software application, serves multiple users. What problem does having a tenant database solve? Having a tenant database allows you to isolate different groupings of data without having to ...
- Assets Settings Log in to Admin+ as a Super Admin. Click the Settings button in the left navigation menu. Find Assets under Customizations. Then select the attribute you want to edit. Actions you can perform: Add- To add an attribute, select New on the right corner. Then, fill in the requested ...
- Creating Room Room is a subcategory of Buildings. Use rooms to designate the geographical location of tickets and assets. To get started: Log in to Admin+ as a Super Admin. Choose Settings in the left navigation menu. Click on Setting under Environment. Click on the name of the building of the new ...
- Storage Settings Log in to Admin+ as a Super Admin. Click Settings in the left navigation menu. Then, select Settings under the Storage Report. You will see two main sections, Report Options and Automation, that will allow you to manage your storage report. Report Options: You can customize your ...
- Ticket Settings Ticket Settings is where Super Admins can manage Agents and Teams and configure ticketing components. To access Ticket Settings: Log in to Admin+ as a Super Admin. Click Settings in the left navigation menu. Click on the desired attribute needing editing, located under Tickets. How to ...
- Creating Buildings Buildings is a custom setting that lets you add a level of organization to your tickets and assets. To get started: Log in to Admin+ as a Super Admin. Click Settings in the left navigation menu. Choose Settings from under Environment. Click New Building. Give the building a name. ...
- Creating and Using Teams Teams allow agents to be organized into groups. Teams can be used to assign tickets to a group of agents or cycle through a group of agents using a "Round Robin" system. To get started: Log in to Admin+ as a Super Admin. Go to Settings on the left navigation menu. Next, click on the Teams ...