Support for Google Workspace for EducationGoogle Technical Services
Our experienced team is ready to work with you and help support your Google Workspace environment with expertise and technical skills so you can operate your domain securely and efficiently.
Domain Audit
Google Domain Audit takes a deep dive into your school’s Google Workspace domain to ensure that your Organization, Applications, and Security are configured with education best practices in mind!
Each domain audit is conducted and delivered by a certified Google expert with focused experience in education.
Data Migration
Have your data securely moved from your existing platform to Google Workspace. Think of it like hiring professional haulers for your big move into your new Google Workspace home.
Source platforms supported: Microsoft O365, Exchange, and Google Workspace.
Enhanced Support
Sort out problems in your Google Workspace for Education fast. With Trafera Enhanced Support, you get quick responses from a team of US-based and education-focused experts trained to help you troubleshoot and resolve issues across your school’s domain.
Google Workspace For Education
Premium Support Options
Trafera’s Premium Support Options connect you with expert Google Workspace engineers for quick, friendly assistance*.
| Google Tech Support | TRAFERA SUPPORT Standard |
TRAFERA SUPPORT Enhanced |
TRAFERA SUPPORT Managed |
|
|---|---|---|---|---|
| Plan Type | Annual | Annual | Annual | |
| Ask any Google Workspace Admin question technical troubleshooting and resolution |
||||
| Team that has worked in and supported technology education and Google Workspace | ||||
| US-based response team | ||||
| Communication channels | phone & email | phone, email, and live chat | ||
| First response (Monday - Friday) | Up to 6 hours | Up to 4 hours | Up to 1 hour | |
| Ask education best practices | ||||
| Google Meet remote troubleshooting*** | ||||
| Number of tickets submitted within a contract term | 60* | Unlimited** | Unlimited** | |
| Google ticket escalation (when needed) | ||||
| Google ticket escalation (when needed) | ||||
| Number of users authorized to create/submit a ticket | 4 | 10 | 30 | |
| Technical Service Manager - Onboarding and escalations | ||||
| Full Google Workspace Audit - every two years | ||||
| 10% Service discount on Admin-focused per-seat paid trainings and Google technical services | ||||
| Google Workspace Admin virtual training vouchers | 0 | 10 | 20 | |
| Fully managed and secured Google Workspace Domain/tenant |
*30 additional tickets can be purchased for $1,000 within an active term
** In the event the quantity of tickets becomes excessive, Trafera reserves the right to unilaterally modify the pricing for the balance of the term. In such event, the parties shall review the commitment to determine if additional adjustments are necessary.
*** Uses video session allocation, (12) twelve 30-minute sessions within contract term.
Make Your Google Workspace Environment Secure, Efficient, And Easy To Manage!
Get in touch to join hundreds of organizations we're helping with Google Workspace services and management.