Everything we do is with K-12 in mind, and our warranty is no
exception. We’ve built our warranty coverage around the unique
needs of education, structuring it to promote instructional uptime
and conserve your precious time.
Claims are easy through our online customer portal, where up
to 25 devices can be added in under five minutes. We’ll take care
of all the mailing labels and even provide boxes. Maintaining
your devices couldn’t be simpler.
• $0.00 deductible
• Hardware fail coverage
• We pay return shipping
• With Accidental Damage Protection (ADP)
• Everything from the Silver Warranty +
• We pay shipping both ways
• Covers stylus/EMR Pen/Apple Pencil
• With Accidental Damage Protection (ADP)
• Everything from the Gold Warranty +
• Theft/loss
• Spare parts on site
• Extended battery coverage
| Compare Warranties |
Trafera Silver (Similar to OEM warranty) |
Trafera Gold (Premium coverage) |
Trafera Platinum (Ultra-premium coverage) |
|---|---|---|---|
| DEDUCTIBLE | $0 | $0 | $0 |
| HARDWARE FAILURE | |||
| ACCIDENTAL DAMAGE PROTECTION | |||
| PER DEVICE LIMIT OF ADP | 1 | Unlimited | |
| SPARE PARTS ON SITE | |||
| THEFT/LOSS* | * | ||
| SHIPPING | We pay return shipping | We pay shipping both ways | We pay shipping both ways |
| BATTERY | 1 year OEM | 1 year OEM | 1 year laptop 3 year Chromebook (1 replacement each) |
| AC ADAPTER | ADP incident** | ADP incident** | |
| STYLUS/EMR PEN/APPLE PENCIL | ADP incident** | ADP incident** |
* Coverage for theft/loss is limited to up to two percent (2%) of the total units purchased at one time or under the warranty agreement. Does not cover replacement of stylus/EMR pen/Apple pencil or AC Adapters. Units reported as stolen must include a copy of a police report submitted with the claim. In instances of theft/loss, administrators are required to “disable” (lock the device) in the Google Admin Console.
** Excludes theft/loss. Replacement for manufacturer defect or one accidental damage incident over the lifetime of the warranty period after pre-exchange of the damaged unit.
This table is provided for illustration purposes only and is subject to the Trafera Limited Warranty (“Trafera Warranty”). In the event of conflict, the Trafera Warranty shall control. The Trafera Warranty may provide for duplicate coverage already provided to you by other insurance policies or manufacturer’s warranties available to you. You are not required to purchase a Trafera Warranty in order to purchase a device from Trafera. Please contact your Trafera sales representative for further information about the Trafera Warranty.
“[Trafera is] one of the best vendors our district works with. The
warranty, support, and sales are top-notch. This is one of those
rare vendors that we feel like there is a partnership, not just a
support transaction. Well done Trafera!”
– School District CTO | Dekalb, IL
You can have peace of mind for all your devices by adding Trafera warranties even after the sale, anytime before the original manufacturer warranty expires. This includes devices that weren’t purchased from us. Get in touch with a friendly Trafera sales rep to discuss coverage options for your Chromebooks and Windows laptops.
