Authorized Services Provider of
Manage your manufacturer and OEM warranties through Incident IQ with Trafera
Award-winning ticketing and unmatched repair support all in a single spot.
Incident IQ’s integration with Trafera enables districts to seamlessly incorporate Trafera’s device warranty claim services into ticketing and asset management workflows in Incident IQ. Agents in Incident IQ gain a singular experience working help desk tickets, submitting covered devices to Trafera for warranty repair, requesting parts for in-house repair, tracking the repair process, generating shipping labels, and reviewing real-time warranty coverage status.
Set up is Simple
Get the time-saving integration setup and syncing in as little as a day!
Add Trafera App
From the Incident IQ App Catalog, locate the "Trafera" app and enable it in your Incident IQ account. If you want assistance setting up the app, contact Incident IQ support.
Connect Your Accounts
Input your Trafera ID under "Apps > Manage > Trafera > Options" to allow for the flow of data between Trafera and Incident IQ. If you don't know your customer ID, contact Trafera Support.
Start Submitting Repairs
Once your accounts are connected, data will begin flowing between Trafera and Incident IQ. You can now begin submitting tickets to Trafera through the Incident IQ platform.
Features and Benefits
The Trafera integration within Incident IQ syncs Trafera data—such as warranty eligibility, history, expiration date and status—within the Incident IQ ticketing and asset management platform. Once activated, users will be able to access Trafera’s services through Incident IQ’s Ticketing and Asset Management platform.
Submit Repairs
The Trafera integration within Incident IQ syncs Trafera data—such as warranty eligibility, history, expiration date and status—within the Incident IQ ticketing and asset management platform. Once activated, users will be able to access Trafera’s services through Incident IQ’s Ticketing and Asset Management platform.
Order Parts
Agents responsible for “in-house” repairs have the ability to create a help desk ticket and submit parts claims for covered devices directly from Asset Details within the Incident IQ platform. This streamlined process allows agents to more quickly request and track covered parts for repair, minimizing loss of instructional time for teachers and students.
Check Warranties
Also within familiar Incident IQ workflows, agents and administrators will now be able to conveniently access Trafera warranty coverage status for devices. An integrated view of warranty information and asset details informs Agents and Administrators of warranty coverage details for parts and devices.
Start Using Trafera's Integration on Incident IQ Today!
Start simplifying your workflows and tool stack by implementing Trafera's app on Incident IQ.
Contact Trafera Support
(612) 888-7922
“Warranty repairs for many devices can get cumbersome when trying to keep track of the location of the device and the status of the repair… The faster we can get repairs completed or issues resolved the more time staff and teachers have to focus on helping students achieve their goals. Streamlining the repair process gives us valuable time back that we can invest in our students”
Misty Randall, Chromebook Support Specialist
Fayette County Public Schools
“This will significantly simplify processes for our workforce”
Dave Carty, Associate Director
Fayette County Public Schools