Creating and Using Teams

Teams allow agents to be organized into groups. Teams can be used to assign tickets to a group of agents or cycle through a group of agents using a "Round Robin" system.

To get started:

1. Log in to Admin+ as a Super Admin.
2. Go to Settings on the left navigation menu.
3. Next, click on the Teams located under Tickets.

To create a team:

1. Go to New in the right corner.
2. Provide a Name and Description for the team.
3. Click Save.

To add an agent to a team:

1. Click the row of the team that wants to add an agent.
2. Go to New in the right corner.
3. Type in the agent's email.
4. Click Save.

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