Return Packaging Instructions

Please follow the instructions below when returning items to Trafera. You will be responsible for any damages that occur due to improper packaging.

• Be sure all items are completely surrounded by packing material and do not directly contact the box exterior.
• Use packing materials such as foam or bubble wrap that won’t shift during 
  transport. Styrofoam peanuts and/or shredded paper are not suitable materials for packing computers or electronics.
• If you are shipping more than one item, please wrap each item separately with packing material before placing it inside the main box.
• Do not include any cases, accessories or power adapters unless instructed 
  to do so
• Remove or cross out any stickers on the exterior of the box other than the 
  shipping label, and avoid writing any extra information on the outside of the box.
• Ensure your Service Request or Submission Group ID is referenced on the 
  shipping label. Shipments received without a reference may be delayed.
• Be sure to save your tracking number in case it’s needed for delivery verification.

Once we receive the items for repair, we will contact you if we have any questions or if any recommended repairs are not covered by the warranty. You will also receive various communications throughout the repair process.

As always, thank you for your business!