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Trafera support

Trafera Support Direct:
(651) 888-7922

Trafera Support Toll Free:
(855) 862-5120

Trafera Madisonville IFP Support (Formerly AXIEDU):
(985) 235-7576
Open a support ticket for Promethean panels

Promethean Tech Support:
(888) 652-2848 Option 3

After hours or you just don’t feel like talking?
Jump to our Support Form

Customer Portals

We want your Trafera support and repair experience to be as simple as possible. That’s why we’ve created your personal Trafera portal, where you can submit warranty and non-warranty repair requests and keep an eye on your repair statuses. If you don’t have a portal yet or need to change users on an existing portal, click below and we’ll get everything set up for you. In the meantime, you can still request repairs through our legacy service request form.

Trafera Warranties

Defend your school’s devices with the warranty designed for EDU. The Trafera Silver, Gold, and Platinum Warranties were designed with K-12 in mind to support instructional uptime and give tech teams back their time.

Support For You… And Your Hardware

Support for your school’s technology should be simple and reliable every step of the way. Trafera delivers full and friendly support from before your devices arrive to the day you trade them in for new ones.

  • Trafera Warranties
  • Customer Portals
  • White Glove & Smart Shipping
  • Your Own Dedicated Representative

Smart & Simple Repair Shipping

Trafera Smart Shipping

Simplify your repair process by introducing Trafera Smart Shipping to the mix. We’ll send you a box to fill up with several broken devices as they come in. Record the serial numbers and when it’s full, submit everything on a single repair ticket in your Trafera portal.

Have a mixture of devices that are under warranty and some that aren’t? No problem! As long as you include the serial numbers on your repair ticket, we’ll take care of it. For any devices or issues not covered under warranty, we’ll send you a quote and leave it up to you whether to fix it or just send it back. Nobody makes maintaining your devices easier than Trafera!

a teacher is observing two young students writing on an interactive touch display on the classroom wall.

Interactive Panel Experts

By bringing in the team from AXI Education Solutions (Promethean Partner of the Year 2021), Trafera can now support interactive flat panels better than ever before. We offer immediate tech support via phone calls, chat, step-by-step articles, videos, and onsite tech support when remote assistance is not an option.

For quick answers to some of our most common questions, check out our dedicated Promethean Support FAQ or browse our Promethean knowledgebase.

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Like Adding A Whole Extra Tech Team To Your Staff

There’s a reason our customers stick with us (and it’s not just our great tech). Thousands of schools across the country choose Trafera because of our hyper-responsive sales reps, speedy turnaround times, and high-quality outcomes.

When you need help, we won’t throw you into an endless phone tree of technical support. You’ll have direct access to a rep that knows you and can jump into action on your behalf.

Expand your school’s tech team by partnering with our team here at Trafera!

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Service That’s “Second to None”

“The customer care provided by Trafera is second to none. The level of detail and accountability demonstrated has been superior and each representative with whom I have had contact has been efficient, professional and gracious. I highly recommend Trafera for your technology needs!”

Trafera Customer | Spirit Lake, IA

Need Support?

We’re here to help! Please fill out this form and we’ll get you connected with the right
person to handle your request.

Local: (651) 888-7922

Toll Free: (855) 862-5120

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Additional Resources & Info

Keys to Maintaining a Large Chromebook Fleet

With more devices than ever and students taking them home, it’s time to get smart and intentional about streamlining your repair processes.

How to Sanitize a Chromebook

Defending your students and staff from Coronavirus and other illnesses starts with keeping the thing they use most–their technology–clean.

4 Tips for Fixing Slow Chromebooks – FireFly Computers

Noticed your Chromebook running slow? Just like any laptop or tablet Chromebooks aren’t immune to the dreaded slow-down, despite functioning primarily on the cloud.