Deprovisioning Chromebooks for Repair

If possible, bypass the need to deprovision

We would prefer that you never have to deprovision the Chromebooks you send Trafera for repair. And you don’t have to as long as you’ve provided us with limited-authority credentials for your Google Admin console. This will allow us to deprovision your devices only when it's necessary, and we can also perform more thorough testing on Chromebooks while they are still enrolled in your domain.

How to create a custom Admin role for Trafera repair services

1. Sign in to Google Admin console.
2. Click Admin roles.
3. Click Create new role.
4. Give the role a name, such as “Chromebook Hardware Admin.”
5. Add an optional description, such as “Provide access to Manage ChromeOS Devices and Device Settings, including enrollment, deprovisioning, system reports, updates, and OU movements.”
6. Enable the following two permission checkboxes:
   • Services > Chrome Management > Settings > Manage ChromeOS Devices
   • Services > Chrome Management > Settings > Manage ChromeOS Device Settings
7. After saving the role you created, from the Admin console menu, go to Directory > Users and Add a new User that Trafera will use to sign in.
8. After creating the new user, open the User account and click on Admin roles and privileges. Then, next to the custom role you created above, click Turn on. Finally, click Save.
9. Provide Trafera with the login information for the user account you created.

Without Management Console credentials, deprovisioning is required

A Chromebook that hasn’t been deprovisioned can’t be fully tested and repaired (unless we have access to it in the Google Admin console). To deprovision a device, do the following.

How to deprovision a Chromebook for repair

1. In the Admin console, go to Devices > Chrome > Devices.
2. Locate the device you want to deprovision and check the box next to it.
3. At the top, click Deprovision selected devices.
4. Choose No, keep existing data and user profiles.
5. Check the box to confirm that you understand the actions to re-enroll a device.
6. For the reason, select Same model replacement.
7. Click Deprovision.

Re-enrolling Chromebooks after repairs

Your deprovisioned devices will need to be re-enrolled after repair so they can be deployed back into service. To re-enroll a Chromebook, do the following.

How to re-enroll a deprovisioned Chromebook

1. Boot the device and connect it to Wi-Fi.
2. From the sign-in screen, press Ctrl+Alt+E.
3. Input your domain enrollment username and password.
4. Click Enroll enterprise device.
5. When you get a message that the device is successfully enrolled, click Done.
6. (Optional) Verify the internal serial number of the system by pressing Alt+V at the sign-in screen.

Users can now sign in and start using the device. Note: if you receive an error message during enrollment or would like further assistance, please reach out to support@trafera.com. We are happy to help.