Using the Portal: Repairs and Parts Claims

Highlights of Your New Trafera Portal

Table of Contents


Google Login

When you come to our login page, you can use your Google account to log in if you would like.

Google Login option for the Trafera Portals

My Account

If you came here from our old portals, you are in for a nice upgrade of features and information available to you. Once logged in, your Account should look similar to this.

Portal Home Page

Our new portals allow your Portal Administrator to set roles for all users with various levels of permissions. [note]: Depending on your level of access, there may be sections of this user guide that are not visible in your Account.



My Repairs

The My Repairs section shows you the devices we are repairing or are on their way to us for repair. It shows you the Service ID, Serial Number, Asset ID (if available), Location, Status, Submitted On date, and Master Tracking number. New in our portal, we show you detailed information regarding your repair and its status.

Portals My Repairs page

Online Approvals For Paid Repairs

If you have a paid repair, simply click on the button “Approve/Decline Repairs,” from within the My Repairs detailed information window. We provide you with the ability to approve paid repairs within your portal. You can select Decline or Approve for each item and Submit.

Portals Online Approvals for Paid Repairs



My Parts

If you have submitted devices through the Parts Request Form that require replacement parts, and you view the My Parts page, the devices you submitted parts for will show up here providing you the Status of that submission plus other details.

Portals My Parts Page

Repair Claim Form

If you have submitted devices through the Repair Claim Form in our old portal, this page will look similar. Your name and email will auto-populate in the form. You select the Location you are working from (the Location field is the location you want the device returned to).

Portals Location Field

Complete the Shipping Preferences box.

Portals Shipping Preferences fields

Fill in the Devices to repair. You can enter up to 50 devices at one time. When you enter a Serial Number (SN) it will show you the warranty status of that device. If you get the message “Unable to find a match” you can still submit the device without issue. We will look up the SN to check the status of your warranty and get back to you if there are issues. The “Internal Reference” field is for your reference. Information you type in that box will appear on the Packing Slip when the device Is returned to you (sample below).

Portals Devices to Repair

Parts Request Form

If you have submitted devices through the Parts Request Form in our old portal, this will look similar. Your name and email will auto-populate in the form. You select the Location you are working from (the Location field is the location you want the parts shipped to). You can enter up to 50 devices at one time. Entering a Serial Number (SN) will show you the warranty status of that device. If you select a part with an asterisk* it will give you a message that we will make sure the part selected is covered under your warranty.

Portals Parts Request Form

Resources

The Resource Library is similar to the old portal as well. We have 2 FAQs for you, information on Mobile Device Care, OEM Warranty Checkers in case you need access to that, documents on the Repair Submission Processes, and links to many Repair Videos should you need to reference those.



Do You Have Any Questions?

If you still have questions or need additional support after going through this document, please visit our Contact Us page to connect with the appropriate person.

We can answer any questions you may have regarding the portals.

Thanks - The Trafera Team

For More Information: Trafera Sales Team | Toll Free: 1.855.862.5120 | Email: portals@trafera.com

Categories: Portals