Promethean Support FAQ

You’ve got questions and we’ve got answers! Look below for helpful tips and information regarding your Promethean ActivPanel. We are committed to supporting you as quickly and reliably as possible. If you aren’t finding what you need, contact our support team using the links below.

Which version of ActivPanel am I using?

This is one question we get asked often. First, take a look at your ActivPanel. On the bottom of the frame locate the button with the Promethean flame on it. If the flame button is slightly off to the side, then you are teaching with the NICKEL model.

However, if that Promethean flame button is in the center at the bottom of the frame, then you are teaching with the TITANIUM model.

Also, check out these useful links:

Features Overview

Watch the videos below to familiarize yourself with the main hardware features of ActivPanel TITANIUM and NICKEL


ActivInspire Licensing Q&A

What is the difference between a “District Image” and a “District Licenses”? Why do I need to buy software licenses?

District images containing ActivInspire should not to be confused with districtwide classroom license agreements for ActivInspire Professional software. District images are supported by Promethean for district convenience and technical support, however a district image does not change the ActivInspire licensing requirements for non-Promethean hardware. The total number of licenses using a district image remains one to one restricted to the total number of Promethean ActivBoards, ActivPanels or Promethean Learner Response Systems actually in use at that time, PLUS any additional single user licenses purchased specifically for classrooms with Non-Promethean hardware.

My district has thousands of lessons and assessments in ActivInspire flipcharts. How do I use the lessons with our Epson projectors, Mimio’s, Sharp Aquos, Infocus, Samsung TV or SMART boards?

Using ActivInspire Professional in a classroom with a Non-Promethean interactive board, projector, touch display or TV requires the purchase of a Single User License of ActivInspire Professional for each classroom or teacher. Each Single User License will come with a software Activation Code for one classroom.

Request a volume licensing quote

How do I purchase valid ActivInspire licenses for my teachers with Non-Promethean classroom systems?

Promethean does not have software licensing agreements with other manufacturers such as SMART, Mimio, Sharp or others. Districts and schools must purchase the necessary single teacher software licenses to use ActivInspire Professional on 3rd party products from authorized Promethean partners.

Get Quote for ActivInspire for Non-Promethean Classroom Systems

How do I authenticate my ActivInspire software license?

ActivInspire Professional uses an activation code. If you do not know your activation code, you can use your Promethean product serial number to request an activation code for your Promethean ActivInspire Professional Edition.

Request Activation Code Assistance

Is there a charge for ActivInspire updates and tech support like other software?

There are no charges for ActivInspire software updates for classrooms with Promethean ActivBoard or ActivPanel. Technical support is included in the software license. Non-promethean hardware requires the purchase of a single user license for each teacher.

Why can’t I use an ActivInspire license that came with a set of Promethean Activotes and ActivExpressions learner response systems?

Promethean’s Learner Response Systems (ActiVotes or ActivExpressions) include a single user license for ActivInspire Professional Software which may be used on a 3rd party display device ONLY IF the classroom is actually using the LRS devices at the same time. Other use requires the purchase of one Single User License per classroom. By way of example, if the LRS devices with which the ActivInspire Professional Software came are sitting off to the side of the classroom not being used by the students in the class, the teacher should not be using the ActivInspire Professional software on the 3rd party display device in his or her classroom.

Still have questions?