Updating Promethean ActivPanel Ops-G
Before updating your OPS-G, it is important to verify the model of your panel.
If you have an Element Series ActivPanel, proceed with the update instructions found here for your OPS-G.
For ActivPanel 6 (or previous versions), use the update instructions found here for your OPS-G.
If you continue to have trouble with this issue, please file a support ticket and we will contact you as soon as possible.